Professional Work Experience
4+ years across telecommunications infrastructure and modern software development. Measurable results from network optimization to full‑stack delivery.
Professional Experience
A detailed look at my career progression and key achievements.
Staff Infrastructure
PT Varnion Technology Semesta, a leading technology service provider in Indonesia specializing in internet solutions for the hospitality industry. As an Infrastructure Staff, I contributed to the stability and scalability of client and internal systems through the following initiatives:
Key Responsibilities
- •Performed installation, configuration, and maintenance of network devices including routers, switches, and access points across various hotel client sites, ensuring consistent internet performance and uptime.
- •Conducted regular monitoring and troubleshooting of network infrastructure using tools like Mikrotik and Ubiquiti, which resulted in a 40% reduction in reported connectivity issues.
- •Implemented structured cabling and server rack setups in hotel environments, contributing to improved system organization and long-term maintainability.
- •Collaborated with cross-functional teams including NOC (Network Operation Center) and support teams to ensure timely resolution of escalated technical issues.
- •Assisted in the planning and deployment of new infrastructure projects, including site surveys and bandwidth estimation, helping the team meet project timelines and client expectations.
Key Achievements
- •Reduced connectivity issues through systematic monitoring and optimization
- •Consistent internet performance and uptime across hotel client sites
Technologies Used
Provisioning Technician
PT Telkom Indonesia (IndiHome), the largest telecommunications company in Indonesia, where I served as a Provisioning Technician responsible for ensuring successful internet service activation and customer satisfaction:
Key Responsibilities
- •Installed and configured IndiHome internet services—including fiber optic connections, modems, and set-top boxes—for residential and business customers across assigned coverage areas.
- •Conducted on-site troubleshooting and signal quality testing using tools such as OTDR and OPM, ensuring proper network functionality and reducing repeat visits by 25%.
- •Coordinated with the NOC and customer service teams to resolve provisioning issues promptly, contributing to faster service activation times and improved customer experience.
- •Educated customers on how to use and maintain their internet equipment, fostering long-term satisfaction and reducing post-installation complaints.
- •Maintained detailed reports of daily installations, customer feedback, and technical findings, helping improve operational transparency and service delivery efficiency.
Key Achievements
- •Fewer repeat visits
- •Improved activation times
Technologies Used
Technical Achievements
Measurable impact and professional milestones
40% Connectivity Improvement
Varnion Technology
2025
Reduced connectivity issues by 40% through systematic monitoring and optimization
Impact: Significant improvement in network reliability and customer satisfaction
Technologies & Skills
25% Service Efficiency Gain
Telkom Indonesia
2020-2023
Reduced repeat visits by 25% through quality workmanship and customer education
Impact: Enhanced service quality and reduced operational costs
Technologies & Skills
Bootcamp Completion
Hacktiv8
2024
Successfully graduated from intensive full-stack development program
Impact: Transitioned from telecommunications to software development
Technologies & Skills
Professional Skills Summary
A comprehensive skill set developed through diverse professional experiences
Software Development
- Full-Stack JavaScript Development
- React & Next.js Applications
- Golang & Node.js Backend Development
- Database Design & Management
- API Development & Integration
Infrastructure & Networking
- Network Design & Implementation
- Mikrotik & Ubiquiti Systems
- Fiber Optic Installation
- System Monitoring & Optimization
- Structured Cabling
Technical Troubleshooting
- OTDR & OPM Testing
- Signal Quality Analysis
- Network Performance Optimization
- Issue Root Cause Analysis
- Preventive Maintenance
Project Management
- Infrastructure Project Planning
- Site Surveys & Assessment
- Timeline Management
- Quality Assurance
- Documentation & Reporting
Customer Relations
- Customer Service Excellence
- Technical Support & Training
- Issue Resolution
- Communication Skills
- Client Relationship Management
Team Collaboration
- Cross-functional Teamwork
- NOC Coordination
- Knowledge Sharing
- Support Team Integration
- Collaborative Problem Solving