Work

Jan 2025 - Present

Varnion Technology Semesta

Staff Infrastructure

PT Varnion Technology Semesta, a leading technology service provider in Indonesia specializing in internet solutions for the hospitality industry. As an Infrastructure Staff, I contributed to the stability and scalability of client and internal systems through the following initiatives:

• Performed installation, configuration, and maintenance of network devices including routers, switches, and access points across various hotel client sites, ensuring consistent internet performance and uptime.
• Conducted regular monitoring and troubleshooting of network infrastructure using tools like Mikrotik and Ubiquiti, which resulted in a 40% reduction in reported connectivity issues.
• Implemented structured cabling and server rack setups in hotel environments, contributing to improved system organization and long-term maintainability.
• Collaborated with cross-functional teams including NOC (Network Operation Center) and support teams to ensure timely resolution of escalated technical issues.
• Assisted in the planning and deployment of new infrastructure projects, including site surveys and bandwidth estimation, helping the team meet project timelines and client expectations.

Des 2020 - Aug 2023

PT Telkom Indonesia (IndiHome)

Provisioning Technician

PT Telkom Indonesia (IndiHome), the largest telecommunications company in Indonesia, where I served as a Provisioning Technician responsible for ensuring successful internet service activation and customer satisfaction:

• Installed and configured IndiHome internet services—including fiber optic connections, modems, and set-top boxes—for residential and business customers across assigned coverage areas.
• Conducted on-site troubleshooting and signal quality testing using tools such as OTDR and OPM, ensuring proper network functionality and reducing repeat visits by 25%.
• Coordinated with the NOC and customer service teams to resolve provisioning issues promptly, contributing to faster service activation times and improved customer experience.
• Educated customers on how to use and maintain their internet equipment, fostering long-term satisfaction and reducing post-installation complaints.
• Maintained detailed reports of daily installations, customer feedback, and technical findings, helping improve operational transparency and service delivery efficiency.